Professional Car Storage Preparation Service

Privacy Policy

Last updated: January 2024

Information We Collect

CarGuard Pro collects information you provide when requesting our car storage preparation services, including:

• Personal contact information (name, phone, email)
• Vehicle information and service requirements
• Service location within France
• Payment and billing information

How We Use Your Information

We use your information to:

• Provide professional car storage preparation services
• Schedule and coordinate service appointments
• Process payments and maintain service records
• Communicate service updates and maintenance reminders
• Improve our service quality based on customer feedback

Information Sharing

We do not sell or rent your personal information. We may share information only with:

• Certified technicians performing your service
• Payment processors for billing purposes
• Legal authorities when required by French law

Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission and secure storage systems.

Your Rights

Under French data protection law, you have the right to access, correct, or delete your personal information. Contact us to exercise these rights.

Contact Information

For privacy-related questions, contact us at privacy@carguardpro.fr

Terms of Service

Last updated: January 2024

Service Agreement

By requesting CarGuard Pro services, you agree to these terms for professional car storage preparation throughout France.

Service Scope

Our car storage preparation service includes:

• Complete battery disconnect and maintenance setup
• Fluid level checks and maintenance recommendations
• Tire pressure optimization and positioning
• Interior and exterior protection measures
• Documentation and security preparation

Customer Responsibilities

• Provide accurate vehicle and contact information
• Ensure vehicle accessibility at scheduled service time
• Maintain valid insurance coverage during storage period
• Follow provided storage maintenance guidelines

Service Limitations

CarGuard Pro provides preparation services only. We are not responsible for:

• Storage facility security or access
• Vehicle damage from external factors during storage
• Mechanical issues unrelated to storage preparation
• Insurance claims or coverage decisions

Payment Terms

• Service payment due upon completion
• Additional services quoted separately
• Prices valid for 30 days from quote date

Liability

Our liability is limited to the service fee paid. We maintain professional insurance covering our service activities in France.

Governing Law

These terms are governed by French law. Any disputes will be resolved through French courts.

Refund Policy

Last updated: January 2024

Satisfaction Guarantee

CarGuard Pro stands behind our professional car storage preparation services with a comprehensive satisfaction policy.

Refund Eligibility

Full refunds are available if:

• Service is cancelled more than 48 hours before scheduled appointment
• We cannot provide the requested service due to technical limitations
• Service does not meet our published standards
• Customer relocation prevents service completion

Partial Refunds

Partial refunds may apply for:

• Service modifications requested during appointment
• Cancellations within 24-48 hours of scheduled service
• Incomplete service due to vehicle accessibility issues

Non-Refundable Situations

• Service completed according to agreed specifications
• Same-day cancellations without valid emergency
• Customer-provided incorrect vehicle or location information
• Additional services requested beyond basic package

Refund Process

Approved refunds are processed within 5-10 business days to the original payment method. Processing time may vary depending on your bank or payment provider.

Quality Assurance

If you're not satisfied with our service quality, we'll return to address any issues at no additional charge before processing any refund request.

Contact for Refunds

To request a refund, contact our customer service team at refunds@carguardpro.fr with your service details and reason for the request.

Cookies Policy

Last updated: January 2024

About Cookies

CarGuard Pro uses cookies to enhance your browsing experience and improve our service delivery across our France-based operations.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly:

• Session cookies for form submissions and user preferences
• Security cookies to protect against unauthorized access
• Load balancing cookies for optimal site performance

Functional Cookies

These cookies improve your user experience:

• Language preference cookies
• Location-based service cookies for France regions
• Form auto-fill cookies to save your time

Analytics Cookies

We use analytics cookies to understand how visitors use our site:

• Page view tracking to improve content
• Service request pattern analysis
• Website performance monitoring

Cookie Management

You can control cookies through:

• Our cookie consent banner when you first visit
• Your browser settings to block or delete cookies
• Opt-out tools for specific tracking services

Third-Party Cookies

We may use cookies from trusted partners for:

• Payment processing during service bookings
• Map services for location-based features
• Customer support chat functionality

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time through your browser settings.

Updates to This Policy

We may update this cookies policy periodically. Check this page for the latest information about our cookie practices.

Contact Us

For questions about our cookie policy, contact us at cookies@carguardpro.fr